HELP PAGES
Welcome to the Help Pages. Here you can review our Terms & Conditions and Privacy Policy.
TERMS & CONDITIONS
WITHDRAWAL, REFUND, AND CANCELLATION ON WEBSHOP ITEMS
Processing Refunds
Refunds will be made to your original payment method. Depending on the method, this might take up to 5-7 business days. Thank you for your patience as we handle your request.
Digital Downloads
We reserve the copyright to all of our digital products. Sharing, modifying, or selling our products to third parties without written consent/permission is strictly forbidden. In the case of detection of illegal distribution of our products, lawful action might be taken.
Due to the nature of digital downloads, returning digital products is not possible, as we can't possibly confirm you haven't downloaded a copy of the product to your devices. However, you can rest assured that you are entitled to a replacement and in some cases compensation if something has gone wrong with a digital download you bought (for example, you didn't receive the digital download after purchase, or the download showed up faulty). Please contact us at jenny@jsdancecompany.com so we can review your order. You must contact us from the same email address you used when placing your order.
Coaching calls
You have the right to withdraw or reschedule your coaching call within fourteen (14 days) of purchase without giving any reason, given that the service hasn't been provided yet. In case of withdrawal within the given period, a full refund will be issued. If the coaching call planned falls outside of the fourteen days, refunds are issued only in case of sickness, by doctor's certificate.
Please send your refund request and possible doctor's certificate to us via email at jenny@jsdancecompany.com. You must contact us from the email you used to complete your purchase.
DANCE EVENTS FILMING & INSURANCE POLICY
We might film clips and photograph some parts of the dance classes for social media and marketing purposes in our dance events, classes, and workshops. Often, these materials are also shared with the participating dancers for them to use in their own social media channels or as memories. In case you would not like to be seen on the videos and pictures, please let us know via email jenny@jsdancecompany.com prior to the event or an the beginning of class, so we can take it into consideration. We respect your privacy and understand that not all people want to be seen or use social media.
Participating Customers are not insured by Jenny Strandberg Creative
In our in-person and online classes, events, and workshops, participating dancers/customers are not insured by Jenny Strandberg Creative. Please make sure that you have your own sports insurance in place prior to taking our classes. In our in-person events, we always provide a first-aid kit at the location.
In case of any medical conditions or injuries, please consult a doctor first, to ensure your safety to attend a dance class/event/workshop.
Dance Class Cancellations
While we strive to provide unforgettable dance class experiences to our customers, sometimes class might get cancelled. Our in-person classes and workshops need a minimum amount of participants in order to go on. In case a class or workshop would be cancelled due to too few participants, a full refund will be issued. In some cases, we might offer ticket transfer to another upcoming workshop - however, you are always entitled to choose the option that works better for you (replacement class or refund). If a class is cancelled, we will contact you via the email and/or phone number provided us on checkout to inform you further on the next steps.
Private Dance Class Orders & Cancellations
Private Dance Classes purchased on our Web shop must be scheduled within three (3) months of purchase.
For our Amsterdam Private classes, we partner up with a third party to rent their studio space. Therefore, scheduling and rescheduling the Private Classes depend on their availability. In case you have to cancel your scheduled private less than 24 hours before your appointment, it will be charged in full. Rescheduling the appointment is possible until 72 hours prior to your appointment.
PRIVACY POLICY
Analytics
This website collects personal data to power our site analytics, including: Information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about your use of this website, including: clicks, Internal links, Pages visited, Scrolling, Searches, and Timestamps.We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor Data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your name, email, and phone number.
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Our payment processors Stripe and PayPal will also collect payment information from you. You can read their privacy policy on their respective websites.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Contact Possibility
On our website, we offer you the opportunity to contact us by email and/or via a contact form. In this case, the information provided by the user will be stored for the purpose of processing the contact.
Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that you’ve made a purchase.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Information, Revocation & Deletion of Your Data
In accordance with Art. 15 ff GDPR, you can contact us free of charge with questions regarding the collection, processing or use of your personal data and its correction (Art. 16 GDPR), blocking, deletion (Art. 17 GDPR) or a revocation of consent given. We would like to point out that you are entitled to the correction of incorrect data or the deletion of personal data, provided that this claim does not conflict with a legal obligation to retain data.
